| Page 11 | Sonoma-Marin Area Rail Transit

Requests for Fare Refunds and Credits

 

Clipper Card – For fares purchased using Clipper, SMART customers should contact the Clipper customer service team directly at (877) 878-8883 to submit a refund request.

 

SMART e-Ticket App – Customers who purchased fares through the SMART e-Ticket app may complete a refund request form and submit it directly to SMART by mail, fax, or email the form to billing@sonomamarintrain.org.

SMART to cancel selected weekday train trips due to shelter-in-place orders for Marin and Sonoma counties

  • Southbound 7:10 AM out of the Sonoma County Airport station 
  • Northbound 8:46 AM out of the Larkspur station
  • Southbound 4:29 PM out of the Sonoma County Airport station 
  • Northbound 6:05 PM out of the Larkspur station

SMART is Temporarily Cancelling Weekend Train Service

At this time, there is no change to weekday train service. SMART is monitoring this dynamic situation and will make adjustments as necessary, on a day-to-day basis.

SMART is committed to providing an essential public transit service for the North Bay, with the health and safety of the community and SMART staff as our top priority.

To stay up-to-date with the latest information, follow SMART on Facebook and Twitter, or subscribe to our e-newsletter online at SonomaMarinTrain.org. Text ‘SMART’ to 888-777 to subscribe to service alerts sent directly to your smartphone.

SMART is Taking Proactive Measures Regarding the Coronavirus

While there is no increased risk to transit riders, we want to assure you that we are continuing to be proactive to help protect the health of our riders and our staff.

Twice a day (at mid-day and at night) we are thoroughly cleaning and wiping down the trains with a disinfectant.

Before each train is put back in service, SMART crews: