Riders' Guide
Welcome to our Riders' Guide, your portal for information and answers to common questions about SMART. Check out our Riders' Corner Question and Answer Page to read answers to questions submitted by SMART passengers. To receive the latest SMART news and updates, sign-up for our email newsletter for updates.
Mobile apps for SMART riders
For information on mobile apps for SMART riders, please visit sonomamarintrain.org/mobile-apps.
Getting to the Station
- Station and Station Parking
- Carpool Information
- Multiuse Pathway Map
- Transit Partners
- Bike Parking at Stations
- System Map
Fare Information
How to Pay Your Fare
Train Arrivals & Departures
- Online Schedule
- Transit - Real Time Information App for Android
- Transit - Real Time Information App for iOS
- If you would like copies of printed schedules please click here for English and here for Spanish.
Riding on the Train
Animals on the Train
Service Animals:
Service animals are animals that are individually trained to perform tasks for people with disabilities. Service animals may travel on vehicles, subject to the following conditions:
- Must remain on a leash or harnessed except when performing work or tasks where such tethering would interfere with the animal’s ability to perform.
- Must remain under the owner’s control and not pose a direct threat to the health or safety of others.
- Must remain in a down or sit position.
To view our full Service Animal Policy, please click here.
Pets:
Small pets are allowed on the SMART train as long as they are in a carrier that fits on your lap or on the floor in front of you while seated. A pet carrier may not be placed on a seat or table. Animals in carriers are not allowed in the aisle between seats.
FAQs and Fact Sheets
- SMART Frequently Asked Questions
- Clipper Card FAQs
- Mobile Ticketing App FAQs
- SMART Overview Factsheet: Serving the North Bay
- SMART da Servicio a North Bay
- Safety Fact Sheet
- Hoja de Datos de Seguridad de SMART
- SMART Train Vehicle Fact Sheet
Customer Service
Emergency Ride Home Program
If an unexpected circumstance arises—such as a sick child, a stolen bike, a carpool partner leaving early, or unscheduled mandatory overtime—commuters may be eligible for reimbursement for the cost of getting home. Through each county’s Emergency Ride Home Program, eligible passengers can request reimbursement for a taxi, Uber, Lyft, car share, rental car, or equivalent ride when emergencies occur.
The program is designed to give sustainable commuters peace of mind. If the unexpected happens, they won’t be stranded—there’s a reliable way to get home without added financial stress. After the trip, commuters simply submit a reimbursement request, which is then reviewed and processed according to program guidelines.
Use the links below to learn more about the Emergency Ride Home Program in Marin and Sonoma counties.
Accessibility
Safety & Security
Railroad Safety Resources
For railroad safety resources, please visit sonomamarintrain.org/publications-resources.