Riders' Corner

Welcome to Riders' Corner, our new online feature that addresses some of the most frequently asked questions from SMART passengers. See you onboard!
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Do SMART 31-Day Pass holders receive transfer credits with partnering agencies?

Yes, all pass holders receive transfer discounts with our transit partners including Golden Gate Transit and Ferry, Sonoma County Transit, Marin Transit, Santa Rosa CityBus, and Petaluma Transit. If you believe you were not properly credited, please call Clipper customer service at (877) 878-8883. For detailed information on transfer discounts, click here.

I connected to the internet at the train station. Why do I lose my internet connection when I board the train?

Internet access at SMART stations is covered by a different network provider. WiFi is not available on board the train.

Are there restrooms on board the train?

Yes, there is a restroom on every train.

How can I make other connections, such as the Sonoma County Airport or Larkspur Ferry?

We’ve compiled an informational page on our website for riders wishing to transfer to different transit agencies. Find your connections at sonomamarintrain.org/transit-connections.

Is my 31-day pass active from the date of purchase?

The 31-day pass will become active the first time you tag on at the platform. From that point, it is good for 31 consecutive days.

Does everyone in my group need their own Clipper card?

Yes.  However, SMART passengers can also use our SMART e-Ticket mobile app, which allows a user to purchase multiple tickets on a single device. Please note that SMART e-Tickets do not offer transfer credits on other transit agencies.

To learn more, click here.